CK66 Casino Privacy Policy
for Bangladesh Players

1 Who We Are

CK66 is an online casino and gaming platform operating at ck66.casino. When this Privacy Policy refers to "CK66", "we", "us", or "our", it means the CK66 platform and the team responsible for operating it. This policy applies to all players who register, visit, or interact with CK66 in any way, including through the website and the CK66 mobile app.

CK66 acts as the data controller for the personal information you provide when using the platform. This means CK66 determines the purposes and means of processing your personal data. If you have any questions about how CK66 handles your privacy, you can reach us at [email protected].

2 Data We Collect

CK66 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party verification providers when we carry out identity checks. Here is a breakdown of the categories of data CK66 collects.

3 How We Use Your Data

CK66 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with why it was originally collected. Below are the specific ways CK66 uses your information.

• Account management: To create, maintain, and secure your CK66 account, including verifying your identity and processing login requests.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity verification (KYC): To verify your age and identity as required by our operating obligations, preventing underage gambling and fraud.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through CK66's support channels.
• Platform improvement: To analyse how players use CK66 and identify areas where the platform can be improved, using aggregated and anonymised data where possible.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the CK66 platform.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, and to enforce self-exclusion and deposit limit requests.
• Marketing communications: To send you information about CK66 bonuses, promotions, and new games — only where you have consented or where we have a legitimate interest. You can opt out at any time.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.

4 Legal Basis for Processing

CK66 processes your personal data on one or more of the following legal bases. Understanding the legal basis helps you know why CK66 is entitled to use your information in each context.

• Contract performance: Processing is necessary to fulfil the contract between you and CK66 — for example, processing your deposit so you can play, or verifying your identity before paying out a withdrawal.
• Legal obligation: CK66 is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and fraud prevention purposes.
• Legitimate interests: CK66 has a legitimate interest in keeping the platform secure, preventing fraud, and improving the service. We only rely on this basis where our interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, CK66 relies on your consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing and Third Parties

CK66 does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment processors: CK66 shares necessary payment data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: CK66 uses third-party KYC (Know Your Customer) services to verify player identities. These providers receive only the data necessary to complete the verification check.
• IT and platform service providers: CK66 works with technology partners who help operate the platform, including hosting providers and security services. These partners process data only on CK66's instructions.
• Regulatory and law enforcement authorities: CK66 may be required to share data with government agencies, regulators, or law enforcement bodies where required by law or in response to a valid legal request.
• Fraud prevention agencies: CK66 may share data with fraud prevention organisations to protect the platform and other players from fraudulent activity.

6 Cookies and Tracking

CK66 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit CK66.

• Essential cookies: These are required for the CK66 platform to function. They keep you logged in during your session and enable core features like the game lobby and account dashboard. These cannot be disabled.
• Preference cookies: These remember your settings and preferences on CK66, such as your preferred language or display options, so you don't have to set them every time you visit.
• Analytics cookies: CK66 uses analytics tools to understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and used to improve CK66.
• Security cookies: These help CK66 detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the CK66 platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

7 Data Retention

CK66 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The retention periods below reflect both operational needs and legal obligations.

• Account data: Retained for the duration of your CK66 account and for a minimum of 5 years after account closure, as required for anti-money laundering compliance.
• Transaction records: Deposit and withdrawal records are retained for a minimum of 5 years to comply with financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for the period required by applicable regulations, typically 5 years from the date of verification.
• Support communications: Customer support records are retained for 2 years after the last interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Marketing data: If you have opted in to marketing communications, your contact details are retained until you opt out. After opting out, CK66 retains a record of your opt-out to ensure you are not contacted again.

8 Your Privacy Rights

As a CK66 player, you have a number of rights over your personal data. CK66 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights below, contact CK66 support at [email protected].

9 Data Security

CK66 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• TLS encryption: All data transmitted between your device and CK66 is encrypted using Transport Layer Security (TLS), the same standard used by banks and financial institutions.
• Secure data storage: Personal data is stored on secure servers with access controls that limit who within CK66 can view sensitive information.
• Access controls: Only authorised CK66 staff who need access to your data to perform their job functions are permitted to view it. All access is logged and audited.
• Regular security reviews: CK66 conducts regular security assessments to identify and address potential vulnerabilities in the platform.
• Breach response: In the unlikely event of a data breach that affects your personal data, CK66 will notify you and relevant authorities as required by applicable law, without undue delay.

10 Children's Privacy

CK66 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use CK66 under any circumstances.

If CK66 becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and return any deposited funds to the payment source. If you believe a minor has registered on CK66, please contact us at [email protected] immediately.

11 Updates to This Policy

CK66 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised effective date shown at the top.

For significant changes that materially affect how CK66 uses your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically so you are always aware of how CK66 handles your information.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how CK66 handles your personal data, please get in touch with the CK66 support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: Available directly through your CK66 account dashboard after logging in.
• Response time: CK66 aims to respond to all privacy-related enquiries within 2 business days. Data rights requests will be handled within 30 days as described in Section 8.

When contacting CK66 about a privacy matter, please include your registered username or email address so we can locate your account and respond accurately. Do not include sensitive information such as your full payment details in your initial message.